Our 30-day satisfaction promise
We want you to love your Pasture skincare routine. If you are not entirely happy with your purchase, please contact us within 30 days of receiving your order at hello@pastureskincare.com. We will gladly arrange a replacement for you. Please note that to qualify for a replacement, you will need to return your original product to us first.
Damaged or incorrect orders
Please check your order as soon as it arrives. If anything is damaged, faulty or not what you ordered, email us straight away with your name, order number and a photo, and we will replace it or refund you in full.
How refunds work
Once your refund is approved, it is issued to your original payment method. Please allow a few business days for your bank or card provider to process and post the refund.
Non-returnable items
Gift cards and sale items cannot be refunded. This does not affect your statutory rights.
Get in touch
Any questions about returns or refunds? Email hello@pastureskincare.com and a real person will help you.